PRIVACY POLICY

At Hubbmall, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website, use our Ping AI assistant, or purchase from our Brand Stores.

1. Data We Collect

We collect information that allows us to provide a world-class shopping experience:

Identity Data: Name, username, and date of birth.
Contact Data: Billing address, delivery address, email, and phone numbers.
Financial Data: Payment card details and bank account information (processed securely via encrypted gateways).
Transaction Data: Details about payments and products you have purchased.
AI Interaction Data: Chat logs and preferences shared with Ping to improve your personalized recommendations.

2. How We Use Your Data

We only process your data when we have a legal basis to do so:

To Fulfill Your Order: We share your contact details with DHL or GIGL to ensure your package reaches you.
To Personalize Shopping: Ping AI analyzes your style data and search history (based on over 100,000 data points) to provide curated recommendations.
For Security: To prevent fraud and ensure 100% authenticity in our D2C ecosystem.
Legal Compliance: To meet Nigerian tax and regulatory requirements.

3. Ping AI & Automated Processing

Our proprietary AI, Ping, uses automated processing to enhance your experience.

Data Minimization: Ping only accesses the data necessary to answer your specific query.
Human Oversight: While Ping provides recommendations, all significant account actions (like processing a refund or changing an order) involve human verification from the Hubbmall team.

4. International Data Transfers

Because Hubbmall sources products from international brands in Dubai, Shenzhen, Hong Kong, Miami etc. and ships via global carriers:

Your data may be transferred to countries outside of Nigeria.
We ensure these transfers are protected by Standard Contractual Clauses and that our partners (like DHL) adhere to global data protection standards (GDPR/NDPA).

5. Data Security

We have implemented robust technical and organizational measures:

SSL Encryption: To protect data during transit.
Access Control: Only authorized Hubbmall and Phonehubb staff can access sensitive order information.
Breach Notification: In the unlikely event of a data breach, we will notify the Nigeria Data Protection Commission (NDPC) and affected users within 72 hours.

6. Your Legal Rights

Under the NDPA 2023, you have the right to:

Access: Request a copy of the data we hold about you.
Correction: Ask us to fix inaccurate information.
Deletion: Request that we "forget" your data (subject to legal record-keeping requirements).
Withdraw Consent: You can opt-out of marketing emails or AI profiling at any time.

7. Data Retention

We only keep your data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6–10 years for transaction records).

Contact Our Data Protection Officer

If you have questions about this policy or wish to exercise your rights,

please contact our DPO at: Email: privacy@hubbmall.com